Terms of service
1. General Information
This website is operated by HERZ Boutique.
Throughout the site, the terms “we”, “us” and “our” refer to HERZ Boutique. By accessing this website and/or making a purchase, you accept these Terms of Service, as well as our shipping, returns, privacy policies and any other conditions published in this online store.
Owner: KIM-YVA HERZ
Trade name: HERZ Boutique
NIF/CIF: Y0070572E
Registered address: CAMINO LAS CABRAS 18, 38400 PUERTO DE LA CRUZ, TENERIFE, SPAIN
Email: herz.santelmo@gmail.com
Website: HERZBOUTIQUE.COM
If you do not agree with these Terms of Service, you should not use this website or make purchases through it.
2. Purpose
These Terms of Service regulate access to, browsing and use of this website, as well as the purchase of products offered by HERZ Boutique.
Our online store is mainly dedicated to the sale of fashion products, accessories, jewellery and other related items.
3. Use of the Website
By using this website, you agree to do so in a lawful, responsible manner and in accordance with current legislation.
You are not permitted to use this website to:
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Carry out unlawful, fraudulent or unauthorised activities.
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Infringe the rights of HERZ Boutique or third parties.
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Introduce viruses, malicious code or any element that may damage the operation of the website.
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Attempt to gain unauthorised access to systems, accounts, data or restricted areas.
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Use the content of the website without prior authorisation.
We reserve the right to limit, suspend or cancel access to the website if we detect misuse of it.
4. Products
We work to display our products as accurately as possible, including images, descriptions, colours, materials, sizes and features.
However, there may be slight variations between the product shown on screen and the actual product due to lighting, device settings, photo editing or product manufacturing.
We reserve the right to modify, update or remove products from the online store at any time and without prior notice.
5. Product Availability
Product availability may vary depending on existing stock.
Although we work to keep the information updated, inventory errors, high demand, lack of stock or restocking delays may occur.
If a purchased product is not available, we will contact you to offer a suitable solution, such as:
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Waiting for the product to be restocked.
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Replacing it with another available product.
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Receiving the corresponding refund.
6. Prices and Taxes
Product prices are displayed in the currency indicated in the online store.
Prices will include applicable taxes where appropriate, unless expressly stated otherwise.
Shipping costs, customs fees, duties or other additional charges, if any, will be shown during the purchase process or regulated in accordance with our Shipping Policy.
We reserve the right to modify prices at any time. Price changes will not affect orders that have already been confirmed.
7. Purchase Process
To make a purchase, the user must select the desired products, add them to the cart and complete the payment process by providing the requested information.
Before completing the order, the user will be able to review the selected products, quantities, prices, shipping costs and information entered.
Once the order has been completed, you will receive a confirmation email. This confirmation does not necessarily mean that the order has been shipped, but that we have correctly received your purchase request.
We reserve the right to reject or cancel orders in the event of obvious pricing errors, lack of stock, suspected fraud, payment issues or breach of these Terms of Service.
8. Payment Methods
The available payment methods will be shown during the purchase process.
Payment must be made at the time of placing the order. The order will not be prepared or shipped until payment has been successfully confirmed.
HERZ Boutique does not store full bank card details. Payments are processed through secure payment gateways managed by third parties.
9. Shipping
Orders are prepared and shipped in accordance with our Shipping Policy.
The indicated delivery times are estimates and may vary due to causes beyond our control, such as courier delays, holidays, logistics issues, customs procedures or force majeure events.
Unless a different delivery period has been clearly communicated and agreed, orders will be delivered within the legally established timeframe.
The customer is responsible for providing a complete and correct shipping address. If the order cannot be delivered due to incorrect or incomplete information provided by the customer, HERZ Boutique will not be responsible for any additional costs that may arise.
10. Right of Withdrawal
If you purchase as a consumer, you have the right to withdraw from your purchase within 14 calendar days from receipt of the order, unless a legal exception applies.
To exercise this right, you must communicate it clearly by writing to:
The product must be returned in good condition, without improper use, with its labels, original packaging where possible, and in suitable condition for return.
The customer will be responsible for the return shipping costs, unless otherwise stated or unless the product received is defective, incorrect or not in conformity with the order.
Once the returned product has been received and inspected, we will issue the corresponding refund in accordance with our Returns and Refunds Policy.
11. Exceptions to the Right of Withdrawal
The right of withdrawal may not apply in certain legally established cases, including, among others:
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Products that are personalised or made according to the customer’s specifications.
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Products that, for hygiene or health reasons, are not suitable for return if they have been unsealed after delivery.
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Products that have been used, damaged or handled beyond what is necessary to check their nature, characteristics or functioning.
These exceptions will only apply where appropriate under current legislation.
12. Exchanges, Returns and Refunds
The specific conditions regarding exchanges, returns and refunds are regulated in our Returns and Refunds Policy.
If you receive a defective, incorrect or damaged product, you must contact us as soon as possible at:
We will ask you for order information and, where necessary, photographs of the product and packaging so that we can review the case.
13. Promotional Codes, Discounts and Offers
Promotional codes, discounts and offers will be subject to the specific conditions indicated in each promotion.
Unless otherwise stated, discounts cannot be combined with each other.
HERZ Boutique reserves the right to modify, suspend or cancel promotions at any time, while always respecting orders that have already been confirmed.
14. User Accounts
If you create an account in our online store, you are responsible for maintaining the confidentiality of your login details.
The user agrees to provide truthful, up-to-date and complete information.
HERZ Boutique will not be responsible for damages resulting from misuse of an account by the user or by third parties who have accessed it due to lack of care in protecting login credentials.
15. Intellectual Property
All content on this website, including texts, photographs, images, videos, designs, logos, graphics, trademarks, trade names, structure and other elements, is the property of HERZ Boutique or of third parties who have authorised its use.
The reproduction, distribution, public communication, transformation or any other unauthorised use of the content is prohibited without prior written consent.
Access to the website does not grant the user any rights over the intellectual or industrial property of HERZ Boutique.
16. Third-Party Links
This website may contain links to websites, services, payment platforms, social networks or tools managed by third parties.
HERZ Boutique does not control and is not responsible for the content, operation, policies or practices of such third parties.
Access to external websites is the sole responsibility of the user.
17. Data Protection
The processing of users’ personal data will be carried out in accordance with our Privacy Policy.
By making a purchase or using this website, the user accepts that their data will be processed to manage orders, payments, shipping, customer service and other purposes indicated in the Privacy Policy.
For any questions related to data protection, you may contact us at:
18. Commercial Communications
We will only send commercial communications by electronic means when the user has given their consent or when there is a prior commercial relationship under the terms permitted by applicable legislation.
The user may unsubscribe from commercial communications at any time by following the instructions included in each communication or by writing to:
19. Limitation of Liability
HERZ Boutique works to keep the website updated, secure and operational. However, we cannot guarantee that the website will always be available, error-free or completely secure.
We will not be responsible for service interruptions, technical failures, computer errors, connection problems, viruses, external attacks or any other damage arising from causes beyond our reasonable control.
Nothing in these Terms of Service shall limit the rights legally granted to consumers and users.
20. Force Majeure
HERZ Boutique will not be responsible for any failure or delay in fulfilling its obligations when such failure is due to force majeure or circumstances beyond our reasonable control.
These circumstances may include, among others, natural disasters, strikes, legal restrictions, logistics issues, transport disruptions, conflicts, pandemics, widespread technical failures or supplier delays.
21. Changes to the Terms of Service
We reserve the right to update, modify or replace these Terms of Service at any time.
The current version will be the one published on this website. Continued use of the website after changes have been published implies acceptance of those changes.
22. Applicable Law and Jurisdiction
These Terms of Service shall be governed by Spanish law.
In the event of any dispute, the parties shall submit to the courts and tribunals that correspond in accordance with the applicable regulations, especially those relating to consumers and users.
23. Contact
For any questions about these Terms of Service, you may contact us at:
24. Last Updated
These Terms of Service were last updated on 01/06/2026.